BETWEEN Truckers Bed/ Eezy Bed and you.
You wish to purchase a Parcel, and if we agree to deliver the Parcel, such delivery will be in accordance with the terms and conditions set out below.
We are not obliged to accept any order from you. But if you do place an order with us then it becomes binding from the moment that we accept it, even if we do not tell you that it has been accepted.
A Parcel will not be dispatched until we have received payment in full, or once funds have cleared in our bank account (unless we agree otherwise).
Orders received on Fridays or weekends will not be processed until the next business day, so please allow extra time for delivery.
We make every endeavour to deliver an order by the date and/or times requested, however delivery times are estimates only and we will not be liable for any delay in delivery whatsoever.
Please provide us with accurate delivery details, as we cannot accept responsibility for an incorrect delivery due to incorrect details as provided by you. If you provide us with incorrect delivery details:
if your Parcel needs to be redelivered or redirected, you will incur additional charges, or
if the Parcel is left at the wrong address we will not be able to recover the Parcel so a new order will need to be placed by you, incurring full replacement costs.
When providing us with delivery details, please note the below:
Delivery to a residence – the address details and any further delivery instructions if applicable will suffice.
Delivery to a business – a business name, the address details and a contact telephone number for the recipient must be provided at the time of order.
Delivery to a hospital – the recipient/patient name, hospital details including the floor, ward and room number must be provided at the time of order. It is your responsibility to ensure that the recipient/patient has not been discharged from the hospital prior to our dispatch of the Parcel.
We do not deliver to a P.O. Box address.
We do not deliver on weekends or public holidays, unless privately organised with our consultants. Additional charges will apply and will be arranged directly with you.
If you have filled out an Authority to Leave form at the time of order, and as available on our website, the Parcel will be left at the delivery address without our couriers obtaining signature as proof of delivery. We do not accept any liability for loss or damage to the Parcel or Products. PLEASE NOTE: Orders containing alcohol must be signed for by a person 18+ and cannot be left on unattended premises, therefore the Authority to Leave form does not apply to these orders
If you are concerned that your Parcel has not arrived, please contact us as soon as possible, and we will track your Parcel. It is your responsibility to inform us immediately of non-delivery.
When sending your parcel to the destined address, our courier requires the signature of the recipient, unless you authorise otherwise. If in the unfortunate event the recipient is not at the given address and you have not provided authorisation to leave, a calling card will be left at the premises to arrange pick up of the parcel at the nearest depot or to reschedule another delivery at a more suitable time and this may incur an additional cost.
All orders are to be paid for by either credit card (Visa/Mastercard), PAYPAL or direct deposit into our bank account.
Truckers Bed / Eezy Bed only uses Products of the highest quality. However, we reserve the right to substitute Products that are unavailable or out of stock with another Product of equal or greater value than the original item
For photographic purposes, some Products on our website may feature additional props in the background. Unless a Product is specifically listed in the Parcel description it is not included in the Parcel.
Refunds, cancellations and replacements
If you need to cancel your order or require a refund for any reason, you must contact us by phone during business hours at least 24 hours prior to the scheduled day of delivery. We do not accept cancellations within 24 hours of delivery unless we agree otherwise, and such agreement to cancel will incur such fees as we notify you of at the time. Orders are usually dispatched the business day after the day of purchase. All cancellations will incur a minimum $15 administration fee.
We do not accept cancellations under any circumstances once a Parcel has left our premises for delivery.
We do not accept cancellations for Christmas or bulk corporate orders.
If your Parcel is delivered in a badly damaged condition, please inform us as soon as possible. If you email us a photograph of the damaged Parcel or Products, and in our absolute discretion we feel it is appropriate, we may organise a replacement Parcel or Product to be delivered. However, this clause does not apply when the Parcel is left at the premises as outlined at clause above.
All advertised prices for Parcels, Products and delivery costs are in Australian Dollars and are GST inclusive (unless stated otherwise).
We reserve the right to change the prices for Parcels and Products at any time and without notice.
Certain remote and regional areas may incur a supplement on freight as they are outside of the included delivery fee. We will contact you with the supplement cost and if you decline to pay the supplement the order will be cancelled and any funds you have paid will be refunded.
Exclusion of implied conditions and warranties
All conditions, terms and warranties that are or might otherwise be implied by law, practice, trade usage or international convention, are excluded to the fullest extent permitted by law.
The information contained on the website is provided by Truckers Bed / Eezy Bed in good faith. To the best of our knowledge, the information is accurate and current. However, we do not make any representation or warranty as to the accuracy or completeness of the information.